Provides a high level of customer service by providing customers with an easy and enjoyable experience by taking care of their needs, & delivering professional, helpful, high quality service and assistance

Effectively sells by being able to understand the needs of the customer & then directing and persuading them that buying the product will benefit them

Possesses and maintains up-to-date knowledge of products sold at Happy Jack’s

Establishes positive relationships with all customers and staff

Demonstrates professionalism by exhibiting the training, expectations, and values of Happy Jack’s with a high level of excellence resulting in the highest quality experience for all.

Takes pride in one’s self and work

Creates an environment that is welcoming by building rapport & relating well to others

Uses sound judgment to address issues and solve problems

Independently performs tasks assigned and makes decisions showing initiative

Exhibits effective communication by listening for understanding in interactions with others through speech & writing

Stays flexible by adjusting behavior as needed in changing circumstances and is open to new ways of doing things

Steps up when needed

Performs fiscal policies and procedures effectively, including cash handling, and immediate reporting of all financial irregularities.

Responsible for own actions and behaviors, and takes responsibility for successes and mistakes, and learns from both

Focuses on delivering quality results by striving to meet or exceed expectations & delivers a high value experience for customers and co-workers

Follows the guidelines of Happy Jack’s and maintains a physically safe and mentally healthy environment for all

Attends and actively participates in required staff meetings and trainings

Performs daily opening and closing procedures effectively

Ensures that the Happy Jack’s store is clean and visually welcoming

Actively pursues training and learning opportunities relating to the position and focuses on developing competencies

Demonstrates timeliness and respects the time of others

Possesses a general knowledge and understanding of Happy Jack’s, its goals, values, and its mission.

Other duties as assigned by the Supervisor

Effectively handles all cash register transactions and is comfortable with the technology.

Assists Sales Associates and Supervisors with refolding of merchandise

Responsible for maintaining cleanliness of sales counter area

Effectively answers phone when needed and follows phone protocols

Provides a high level of customer service by providing customers with an easy and enjoyable experience by taking care of their needs, & delivering professional, helpful, high quality service and assistance including greeting all who enter the store

Possesses and maintains up-to-date knowledge of products sold at Happy Jack’s

Effectively answers and/or directs customers with questions to appropriate floor staff

Establishes positive relationships with all customers and staff

Demonstrates professionalism by exhibiting the training, expectations, and values of Happy Jack’s with a high level of excellence resulting in the highest quality experience for all.

Takes pride in one’s self and work

Creates an environment that is welcoming by building rapport & relating well to others

Uses sound judgment to address issues

Independently performs tasks assigned and takes initiative to ask what is needed

Exhibits effective communication by listening for understanding in interactions with others through speech & writing

Stays flexible by adjusting behavior as needed in changing circumstances and is open to new ways of doing things

Steps up when needed

Follows fiscal policies and procedures effectively, including cash handling, and immediate reporting of all financial irregularities.

Responsible for own actions and behaviors, and takes responsibility for successes and mistakes, and learns from both

Focuses on delivering quality results by striving to meet or exceed expectations & deliver a high value experience for customers and co-workers

Follows the guidelines of Happy Jack’s and maintains a physically safe and mentally healthy environment for all

Attends and actively participates in required staff meetings and trainings

Performs daily opening and closing procedures effectively

Ensures that the Happy Jack’s store is clean and visually welcoming

Actively pursues training and learning opportunities relating to the position and focuses on developing competencies

Demonstrates timeliness and respects the time of others

Possesses a general knowledge and understanding of Happy Jack’s, its goals, values, and its mission.

Other duties as assigned by the Supervisor